Gain total switch transparency and real time access to transaction details to maximize customer service with PROGNOSIS.

PROGNOSIS Transaction Surveillance provides you with the depth of intelligence you need to respond to customer issues as they happen. Delivering instant access to transaction issues with negligible overhead, PROGNOSIS can transform customer transaction monitoring from reactive to proactive.

PROGNOSIS automates the formerly resource-intensive approach to extracting individual transaction details from log files after the fact. PROGNOSIS can monitor and analyse every transaction as it flows through the switch, generating real-time exception alerts when a problem, suspect transaction or other defined event occurs.

Exception parameters can include individual transaction criteria or patterns of related transactions. A simple configuration means that any type of transaction issue can be automatically captured and alerted on.

In addition to transaction error, PROGNOSIS allows you to immediately detect suspicious activity. PROGNOSIS can identify usage patterns such as excessive transactions from a particular location or a merchant generating multiple refunds.

PROGNOSIS Transaction Surveillance is one of a group of PROGNOSIS products used to proactively monitor the performance and throughput of financial transactions in ACI BASE24 and EFD Connex. PROGNOSIS can also be customized to manage other financial transaction platforms.