Managing a contact center is a juggling act. Matching resources to demand is a moment-by-moment calculation. Only instant, meaningful data can ease the process.

When it comes to managing a contact center, effective management reporting can make all the difference.

You need a solution to exponentially increase the value of the data provided by Cisco IPCC. A tool to look below the surface, and offer meaningful information in a language you understand. You want to know at a glance every detail of every call that comes in and goes out, and you want to combine both your Cisco IPCC and non-IPCC data…

PROGNOSIS IPCC Management Reporting can do all this and more.

PROGNOSIS is customized by the PROGNOSIS solutions group to supplement the standard WebView reporting tools in Cisco IPCC Enterprise and the two reporting plug-ins in Cisco IPCC Express.

PROGNOSIS solutions group consultants integrate PROGNOSIS IPCC Management Reporting into your contact center to provide the exact reports you need. These may include real-time wallboards, agent activity and end-to-end (cradle-to-grave) reports.

If you want reports that mimic the content and style of those produced by other contact center solutions, then PROGNOSIS IPCC Management Reporting will do that too.

Custom reporting can be created either on-site or via a remote connection, and is typically built and operational in a matter of days.

A simple, personalized solution is what you need to manage your contact center more effectively and efficiently. PROGNOSIS is the solution you're looking for.

• Web Session Recorder - Monitor more than just simple web application availability. Determining availability is simple. Determining the user’s experience is the hard part - unless you have PROGNOSIS.
• Web Session Emulator - Eliminate service level breaches by emulating, monitoring and measuring every stage of complex user web sessions with PROGNOSIS.