There are three things you need from any management tool: reliability, scalability, peace of mind. Only a proven, integrated solution can give you this.

With an architecture proven over 18 years and a fully integrated, scalable suite of solutions, PROGNOSIS is the preferred management tool of the world’s largest banks, aviation companies and airlines, retailers and educational institutions.  

If the most trusted organizations in the world trust PROGNOSIS – shouldn’t you?

• IP Telephony Assessor - Your existing network won't handle VoIP. Your existing data network monitoring tools can't manage VoIP. You need a single solution to prepare and manage your deployment.
• IP Telephony Manager - When it comes to optimizing voice quality and service reliability for your IP telephony deployment, you need to know what's going on, all the time, and from every angle. You need PROGNOSIS.
• IP Telephony Management - PROGNOSIS IP Telephony Management Reporter uses the deep metrics provided by PROGNOSIS IP Telephony Manager to produce the business-level statistics and service level analysis you need.
• IP Telephony Express - VoIP call quality and availability is not achieved by accident, but by design. Without the right design, you're guaranteed nothing but silence.
• For SRST - Your Cisco Survivable Remote Site Telephony (SRST) ensures calls will always be sustained, but what can sustain your SRST? PROGNOSIS can.
• IPCC Management Reporting - Managing a contact center is a juggling act. Matching resources to demand is a moment-by-moment calculation. Only instant, meaningful data can ease the process.