PROGNOSIS IP Telephony Management Reporter uses the deep metrics provided by PROGNOSIS IP Telephony Manager to produce the business-level statistics and service level analysis you need.

PROGNOSIS IP Telephony Management Reporter is part of a total IP telephony management solution from PROGNOSIS. It’s designed to address the needs of network, operations and telecom managers as well as capacity planners within large enterprises and service providers.

It extends the real time performance monitoring of PROGNOSIS IP Telephony Manager and produces customizable reports spanning four key areas:

Voice quality

• Overall voice quality
• Voice quality over time
• Degraded quality
• Network causes
• Voice quality exceptions

Service level availability

• Overall availability
• Gateway and trunk availability over time
• Impacted and degraded devices
• Downtime

IP telephony analytics

• Call types, durations, failures
• Call and phone load balance
• Node and CPU utilization
• Configured and registered phones

Capacity planning

• PBX call load, call attempts and completions
• Busy hour statistics
• Trunk utilization

Reporting on the availability, performance, utilization and quality of your IP telephony service delivery, PROGNOSIS gives you insight into the use of your existing infrastructure and helps you plan effectively for future capacity requirements.

Thirteen reports are available that can be tailored to your own specific needs. Covering operational, business and service level statistics, reports can be automatically generated across any timeframe or produced on demand.

PROGNOSIS reports can be generated for any groups of devices, users, locations or customers, making it an ideal solution for ITIL-oriented enterprises, service providers and hosted IP telephony providers.

When you’re looking for management-level insight into IP telephony utilization trends and service levels, PROGNOSIS is the reporting solution you need.