When it comes to optimizing voice quality and service reliability for your IP telephony deployment, you need to know what's going on, all the time, and from every angle. You need PROGNOSIS.

Whether you’re an enterprise charged with the provision of high quality IP telephony or a managed service provider delivering those services to multiple enterprises, PROGNOSIS IP Telephony Manager is the solution you need to optimize voice quality and to maximize reliability.

Unlike generic tools that may only monitor the network or provide event-driven alerts and limited system metrics, PROGNOSIS is a comprehensive solution that offers intelligent alerting, deep diagnostics and extensive reporting on all aspects of the system that may impact the quality of your IP telephony service.

PROGNOSIS enables support personnel to:

• Reduce trouble tickets: A real-time view of voice quality and service delivery status provides pre-emptive insight into the critical factors that can cause problems. Diagnostic tools provide insight into the origin of issues, be it a phone, a call leg, a specific media board, or individual channel, allowing the helpdesk to sort and assign tasks, reducing rote investigation and mean time to repair.
• Optimize resource utilization: The ability to correlate configuration and resource utilization ensures the reliability and efficient use of system components, trunks and gateways. Historical data allows administrators to perform trend analysis and capacity planning to limit unnecessary equipment purchases. 
• Reduce operating costs: Predicting the possibility of problematic network hops or over-utilized channels prevents outages that have a material impact on costs. Knowledge of underutilized trunks leads to the cancellation or redeployment of these channels and optimization of the associated monthly costs.

PROGNOSIS greatly simplifies the task of managing IP telephony deployments, providing a single window into your Avaya and Cisco IP telephony environments (with additional vendor platforms to come during 2008).

This eliminates the need to procure and maintain multiple tools and reduces the time and expense involved in training staff to use a variety of management solutions. Managed service providers also benefit by being able to design common or custom built service-level offerings to all of their customers, regardless of their IP telephony platform.

When you want a unified IP telephony monitoring solution that is both powerful and simple to use, and you want it all in a single package - you want PROGNOSIS.